None of the information below affects your statutory rights. We are a UK based company and all contracts for the sale of goods entered into by Wildside on the website will be subject to the laws of England and Wales.
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Wildside reserve the right to alter prices and specifications without further notice.
Out of Stock Items
If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in stock items by the next working day at the latest.
Please contact us if you would like to return any unwanted or unsuitable products. We will provide an exchange or refund, whichever you prefer, providing they are returned unused and in re-saleable condition with all the original packaging within 7 days. Please note that it is your responsibility to pay for the return postage costs and our original postage costs if applicable.
Right to Cancel
The Consumer Protection (Distance Selling) Regulations 2000 which came into force on 31 October 2000 provide statutory backing for the good business practices which Wildside already observe. The regulations allow a consumer to return any products (except custom orders) ordered by mail / phone / fax or Internet from Wildside within seven working days for a full refund.
We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.
When will Wildside charge my credit/debit card?
Your card will not be charged until your goods are despatched, with the exception of special orders when a deposit would normally be required.
All transactions made on www.wildside-online.co.uk are made on our secure server. This is housed at our ISP (internet service provider) for both electronic and physical security. All traffic to and from you is encrypted whilst sensitive information is being entered and is extremely unlikely to be decrypted by a third party.
In a secure mode, a browser will display the URL address beginning "https" rather than the standard "http". The "s" stands for secure.
In Netscape Navigator (versions 3.0 or earlier) the key symbol in the lower left corner of the browser will become a solid key in secure mode, and a broken key in standard mode. In Netscape Communicator 4.0 or higher the padlock symbol in the lower left corner of the browser is closed in secure mode, and open in standard mode.
In Microsoft Internet Explorer secure mode is indicated by a padlock symbol visible at the bottom of the browser window.
The privacy of all our customers is extremely important us. None of your personal information is sold or given to any other third party.
We at Wildside may well use this information to help us improve our service and understanding of customer needs.
Cookies (small files temporarily stored on your computer), these are needed to make the shopping side of the site work, without these you would not be able to shop on the site.
We will not pass your information to any third party.